Help with Yacht Social

Check your connection, then fully close and reopen the app. Update to the latest version from the App Store and make sure your device software is current. If the problem continues, email us with your device model, OS version and the screen where it happens.

Confirm you are using the email address you registered with and check for typing errors. If you still cannot access your account, contact support from your registered email address. Never send us your password; we will never ask for it.

Check spam or junk folders and that notifications are allowed for Yacht Social in your device settings. Make sure the email address on your account is correct.

A booking request is not a confirmed charter until the vessel owner confirms it on the platform. You can follow its status under Bookings and message the owner through in-app messaging.

Refund eligibility depends on the cancellation policy shown on the listing and described in our Terms. Email us with the yacht name and dates and we will look at your booking.

Use in-app messaging. Owners' direct contact details are shared only after a booking is confirmed. If a confirmed charter is at risk, email us with the booking details.

Check the card details, available funds and any bank security prompts, then try again or use a different card. Payments are handled by our payment processor; we cannot see your full card number.

Refresh the Bookings screen first. If it is still missing, email us the yacht name, dates and approximate time of payment. Do not send card numbers or screenshots that show them.

Refunds are returned to the original payment method, and the time your bank takes to show them varies. See the cancellation section of our Terms for how refunds are determined.

Each participant completes their own share through their invitation link. Check the group's payment status and ask remaining participants to complete their step, or email us with the booking details if a link does not work.